The
Resortee Core
Seamless Operations, Superior Service
Running a hotel shouldn't mean juggling multiple systems and drowning in paperwork. Resortee brings your entire operation together in one place, giving your team the tools they need to deliver exceptional service. We seamlessly connect with your existing systems to handle everything from check-ins and room management to guest requests and restaurant bookings – all through an interface your staff will actually enjoy using.
Think of us as your digital backbone, quietly powering the moments that matter. Your housekeeping team gets real-time updates, front desk staff can manage check-ins from anywhere, and guest requests never fall through the cracks. While your team focuses on creating memorable experiences, our platform works behind the scenes to keep operations smooth and guests happy. Whether you're running a boutique hotel or a luxury resort, Resortee adapts to your needs, helping you deliver five-star service without the usual headaches. Our product can be divided into the core components below:
Arrivals Module
Requests Module
Excursions & Activities Booking Module
Inhouse Module
Housekeeping Module
Outlet Booking Module
Room Availability Module
Minibar Module
Unified Reporting Module
Enterprise-Ready,
SaaS-Driven Solution
Oracle-certified integration with modern SaaS simplicity.
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Core Modules That Power Your Success
Dashboard
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Check-in/out Summary:
Get an overview of the current check-in and check-out status for your hotel. -
Room Categories with Occupancy Summary:
Easily view the occupancy levels for different room categories across your property. -
Housekeeping Status:
Monitor the cleaning and inspection status of rooms in real-time. -
Arrival and In-House Guests:
Access detailed information about guests who are arriving or currently staying at your hotel. -
Requests Summary:
Review and manage various types of guest and internal requests.
Arrivals
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Guest Views:
Integrate with your Property Management System (PMS) to fetch, view, and filter details about arriving guests. -
View Guest Details:
Access comprehensive guest information including booking details and guest history. -
Remote Check-In:
Streamline the check-in process by remotely checking in guests directly through the application. -
Registration Card Form Builder:
Create customized registration cards tailored to your hotel's needs. -
Fill & Sign Registration Cards:
Digitally fill out and obtain guest signatures on registration cards via barcode or email. -
Review & Revision:
Review registration cards and send them back to guests for revisions if needed.
In-House
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Guest Views:
Integrate with your PMS to view and filter details about currently staying guests. -
Billing and Guest Details:
Access guest information, booking details, guest history, and billing records. -
Sign Guest Bills/Folios:
Review and sign guest bills/folios, and generate billing invoices.
Room Availability
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Room Availability Calendars:
Leverage your PMS integration to view up-to-date room availability information. -
Room Filters:
Apply custom filters to cater to specific room availability requests and fetch real-time data from the PMS. -
Room Blocks:
Easily block particular rooms for upcoming reservations. -
Agent Access:
Provide external agents with secure access to view room availability.
Requests
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Manage Guest, Internal and Approval Requests:
Handle guest inquiries, internal maintenance issues, and requests that require supervisor approval. -
Escalations:
Set up escalation workflows to ensure due requests are addressed in a timely manner. -
Notifications:
Receive notifications for new requests and escalations. -
Live Dashboard:
Monitor the status of all pending, ongoing, and completed requests. -
Attend and Verify:
Resolve requests and verify that the resolutions are satisfactory. -
Request Templates:
Use pre-defined request templates to streamline the creation process. -
Automated Configurations:
Set default configurations for request assignees, department heads, and more to automate the request management flow. -
Data Visualization:
Analyze request data using charts, graphs, and customized reporting.
Housekeeping
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Room Status Views:
Filter and view summaries of housekeeping statuses for all rooms. -
Cleaning & Inspection Checklists:
Create and use customized checklists for room cleaning and inspection. -
Room Status Management:
Efficiently manage room statuses by updating cleaning and inspection checklists. -
Room Requests:
View and address guest requests and internal maintenance requests for specific rooms.
Minibar
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Room Status Views:
Access guest history and details related to minibar item usage. -
Minibar Item Posting:
Configure article codes and post minibar item charges to the PMS. -
Guest Signatures:
Obtain digital guest signatures for minibar postings. -
Posting History:
View the history of all minibar postings and generate PDF invoices.
Slot Booking & Outlet Booking
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Manage Centers, Services and Timeslots:
Create and configure various booking centers, their associated services, and the corresponding timeslots. -
Booking Views:
Display bookings in detailed tables and summarized slot views for easy access. -
Booking Status Management:
Create, edit, and mark the status of bookings (e.g., show, no-show). -
Guest Details Fetch:
Integrate with your PMS to fetch guest details, meal plans, notes, and preferences for bookings. -
Booking Configurations:
Set limitations on the number of bookings per timeslot, restaurant tables, and more. -
Booking Approvals:
Send particular bookings for supervisor approval. -
Notifications:
Receive notifications for bookings and approval requests. -
Reporting:
Generate daily and customized reports for your booking management.
